Why is there a reservation fee?
The main reason for reservations is to ensure an orderly and fair ordering process for customers when inventory becomes available. The additional fee gives us a clearer signal of intent to purchase, which gives us better data to balance supply chain, inventory, and regional distribution leading up to launch.
How does the reservation system work?
When you submit a reservation, you will be put in a queue. Once inventory is available, you will be emailed in the order the reservations were made.
Can I cancel my reservation?
Yes, you can cancel your reservation at any time by contacting us at info@joipaw.com. If you cancel your reservation, you will be refunded to whatever payment method you used.
What if I’m not able to reserve right now and would like to purchase in the future?
We encourage you to subscribe to our newsletter and we will notify you when it is available for general purchase.
When will I be charged in full for the product?
Once inventory is available and you complete your purchase, you will be charged.
Does the reservation fee count towards my purchase price?
Yes, the fee will be deducted from the full purchase price.
Please be aware that the product is still finalizing development and as such, the final product might not look the same as the current design.
