Frequently Asked Questions

Joipaw is a smart activity platform that makes it easy to keep your dog mentally and physically active, every day. By combining interactive touch-based puzzles that can be played solo or together with humans, with a wireless treat dispenser that encourages light movement, Joipaw creates stimulating daily workouts that support your dog's long-term well-being, helping them live a happier, healthier life with you.

Our trainer’s screen shows different puzzles to solve, and when the dog touches the right targets on the screen with their nose, they receive treats from our wireless treat dispenser.

Yes. Mental stimulation is just as important as physical exercise for dogs. Joipaw puzzles are designed to challenge your dog’s mind, helping them stay sharp and reducing boredom, which can contribute to overall well-being and behaviour improvement. Joipaw offers both mental and physical stimulation. Dogs are like us: (beautiful) and smart, and they need to use both their muscles and their brains to lead a healthy life. 2 short walks a day and then sleeping the rest of the time is not doing our dogs any good. An estimated 74% of all dogs show signs of poor mental health, which are linked to a lack of mental stimulation (UK Guide Dogs survey, 2024). By offering cognitively challenging interactive games, and inviting your dog to move every time to get their treats, we help turn enjoyable moments into a daily healthy lifestyle.

Joipaw offers a variety of games, from simple tapping games to more complex challenges that improve your dog’s cognitive abilities. Whether it's chasing digital squirrels or solving numerical puzzles, Joipaw provides a fun experience tailored to different skill levels. Even better, the games can be played solo by your dog, or together with you by using your smartphone as a wireless controller.

Yes, Joipaw allows you to track your dog's progress and scores remotely through the companion app. You can monitor how they perform in the games and adjust their activities based on the data, no matter where you are.

Joipaw incorporates a reward system that uses positive reinforcement. Your dog earns healthy treats every time they successfully solve a challenge, and of course lots of praise from you. Our treat paste is specially formulated to be low in calories, zero in chemicals, and great in taste.

Yes, Joipaw is recommended for dogs of all ages over 4 months. The levels can be adjusted to fit different energy levels and cognitive abilities, from curious puppies to senior dogs who need a little extra mental engagement.

Any dog can enjoy Joipaw, regardless of size, breed, age, or opinion on how to catch squirrels. One of our fastest learners is a French bulldog with the flattest face you'll ever see.

Yes, safety is a top priority. Joipaw is designed with dog-safe materials and is sturdy enough to withstand normal nose and paw taps, and the occasional bite. Of course, it's advised to monitor heavy chewers around any piece of electronics. It's also easy to clean!

We do not promote this, but if your dog is used to interacting with the device and has already mastered some of the Joipaw puzzles in their everyday routine, then yes it’s possible. You can schedule daily mental workout sessions in the Joipaw app and the trainer will wake up, offer challenges to your dog, and go to sleep automatically after maximum 30 minutes. Your dog will be ready for a nap by then.

Setting up the Joipaw Trainer is simple. Follow the included setup guide to connect the trainer, sync it with the dispenser and app, and customize it for your dog’s preferences. In just a few steps, your dog will be ready to work out!

The duration of playtime can vary depending on your dog’s age and energy levels. We recommend starting with short sessions of 10-15 minutes and adjusting based on their interest and stamina, going up to 2 times 30 min per day, which will give them a proper mental workout. Most dogs go to sleep happily after their session.

Yes, Joipaw is designed to complement your dog’s daily routine, not replace it. Regular walks, runs, and playtime should remain part of their routine, while Joipaw provides the additional great mental and light physical stimulation they need for a balanced lifestyle.

Joipaw's original source of inspiration is from research in canine cognition and behaviour from different European universities. They developed a device similar to ours to measure dogs' cognitive evolution as they age, originally as a diagnostics tool for dementia, but noticed in the process that both the dogs and their parents seemed to quite enjoy it. We're being advised by leading researchers in developing the trainer and the games as a result. The trainer is designed to keep dogs mentally stimulated, and stimulation is paramount to keep dogs healthy and sharp as they age.

Yes, your dog’s intelligence will surprise you! Joipaw puzzles are specially designed to be intuitive for dogs, using nose taps or licks to interact with a touchscreen. They encourage your dog to engage by following visual and sound cues. With positive reinforcement, your dog can learn to play and enjoy the games, all while stimulating their mind!